Sinemis Online Mağaza
FAQ

FAQ

- Is it secure to shop on sinemis.com.tr? 

Privacy of the private data of sinemis.com.tr users is very important for us. Sinemis.com.tr uses the highest security measures and information technologies to collect and keep the private data. Credit card information sent to banks is encrypted and not saved by Sinemis.com.tr. 

-How can I become a member of sinemis.com.tr?

You can be our member by filling in information requested on the membership section on the main page and check your membership activation status from the email sent to you. You can also log in using your Facebook account, simply by logging in using the ”Connect with Facebook” link and place your order.

-Do I have to register to place an order?

It is not necessary to be a member to place an order, but registration affects the processes to become swifter including placing, tracking, returning and refunding. 

-I forgot my password/ change my password. How do I do it?

If you have registered before but you cannot remember your password, you can click the “Forgot Password” button on the login page after writing down your email address that you have registered with. Then an email will be sent including details to reset your password. You can also find “Change Password” tab under “My Account” page to update your password.

-How can I place an order?

After adding the product/s that you want to your shopping cart, you will be directed by sinemis.com.tr. You can choose to “Complete Order” through the “My Cart” button, then you can type the delivery and billing information and complete your order by choosing one of the payment options.

-Does Sinemis ship worldwide? 

Yes, Sinemis.com.tr ships worldwide. Shipping costs of international shipping depend on the countries to where the order is delivered. For international deliveries, our team member will contact you for details after completing checkout. 

-Is tax included in the prices? 

Yes, all prices sold on Sinemis.com.tr include tax. 

-Which shipment services does Sinemis provide?

Orders within Turkey are shipped with the shipment service chosen on checkout under insurance. Shipments to outside of Turkey are shipped with international courier services. 

-When would my order arrive? 

The shipping process may vary depending on the stock availability or possible payment delays. The shipment of in- stock products are made in the following days and delivered depending on your location. You can check the status of your order at "My Orders" page, and track your order using the link provided on the email that is sent to you after the shipment is made. 

-How much is the shipping cost? 

Inside Turkey: The shipping cost will be zero. 

Outside Turkey: Shipping costs depend on countries. We will be getting in touch with you regarding your shipment. 

-How can I check my order status?

You can check the latest status of your order on the “My Order Details” page under “My Account”. When the package is given to the delivery employee from our warehouse, you can track your order by clicking “Track Your Order”. If the order is placed without logging in, you have to start your membership to track the order. To start your membership and to be able to track your order, you can request a new password using the link "Forgot My Password" and log in. 

-While receiving my order, what should I take into consideration?

You should check the package if it has any damage or problem with it. The delivery employee will help you in case of any problem or any damage to the package. In cases like this, you should not take the package and you should ask delivery personnel to write a report. That report will help you during the process of a product exchange or a refund. 

-How and when will my money be refunded when the order is cancelled?

The refund is made with the same payment method of the order when an order is cancelled or returned within 7 to 10 business days after the returned products are received. Refund of orders via credit card is made to the card that was used within 1 to 7 business days. If the payment is done in instalments, the refund is also made in instalments. 

-What should I do to return a product? 

You should return the product to the following address within 15 days according to the following instructions. You should send your product back to us with all the invoices together and the product should not be used or should not be damaged, with all the accessories. You can return your order free of charge with the shipment company that your order was delivered with. Returns and exchanges without invoices will not be accepted. 

-Which products are non- refundable? 

For your request of refund to be accepted, the package of the products should be undamaged and unused. Your refund request will be invalid if the following conditions occur. If the products, are prepared personally for special days like New Year's, Valentine’s Day, Mother’s Day, are customized for your order, have gone through some changes, which are now different than the presented product (i.e, a ring produced in a size different than what is shown on website), are damaged (dropped, flopped, etc.) because of customer usage. You should send your refund together with the invoices, the original packaging, the original box and with tags on the products with all the documents and the accessories. The product should not be damaged to be able to be accepted for a return. Please do not tape a shipping label or use a tape on the original packaging of the product, otherwise the products will not be eligible for a refund.

-Within how many days can I return the product? 

The order should be returned within 15 days of delivery in order to receive a refund. 

Sinemis Team